If your salespeople exhibit these five traits, you probably have winners. If they don’t, you may want to find out why not.
These come from Ted Barrows, a top sales trainer and consultant:
1. They get to work early each day. It allows them to plan their day without distraction. Customers usually appreciate salespeople who work hard and don’t give the impression they have all the answers.
2. They maintain personal touch with their customers. Customers want to do business with salespeople who are interested in them. They like salespeople who listen and learn about them, their problems and their goals.
3. They prioritize everything. They break things down in order of importance. They don’t waste time on mundane tasks so they can concentrate on the ones that get results. They realize that customers expect quick replies to requests for information, especially when problems arise.
4. They provide solutions. Customers want salespeople to present solutions to problems. They look for responsiveness and creativity. They want salespeople who know products thoroughly and are able to offer technical support.
5. They hold themselves completely accountable for everything that happens to them and make no excuses for poor performance. They view themselves as completely in charge of everything that happens to them. If they don’t like what’s going on, they decide it’s up to them to change it or improve it in some way.
