Body language speaks louder than actual words. When you or colleagues meet with customers, what your body says may be hurting business.
The wrong hand gestures, stance and fidgets can kill credibility, create awkwardness and make customers suspicious. Meanwhile, making the right moves can create comfortable and productive meetings with customers, says business expert Laurie Hayes.
The biggest problem with certain body language: Customers interpret it differently than its meant to be. In fact, most of the time people don’t mean anything when they strike a pose or use a gesture, but it’s mistaken to have some kind of hidden meaning.