Some new hires look great on paper, even better in interviews. Then they’re disasters down the road. Here are seven signs service and sales reps won’t work out – and how they’ll ruin the customer experience if you don’t act fast.
Normally, new — and even veteran — customer service and sales employees who fail to reach goals, or don’t catch on to your processes quickly are easy to spot. Then, when they outwardly don’t succeed at the job, they either eliminate themselves from it, or you tactfully do.
Either way, it’s usually done before too much damage from inexperience and poor performance is done to customer relationships and department morale.