Could Customer Service be the driving force behind your next big sale?
Absolutely! And maybe the one after that. And the one after that.
Customer service professionals are in prime position to increase sales or help salespeople find new deals.
“For starters, your organization and customer service teams need to embrace the right philosophy,” says Fara Haron, CEO North America, Ireland and Southeast Asia & EVP Global Clients, Majorel. “Instead of thinking about sales and the act of selling, think about selling as a service.”
Customer Service can help build sales by creating great post-sale experiences, sharing and acting on what they learn about customers through regular interactions and actually making sales.
Incorporate these strategies for Customer Service to increase sales.